The President and Chief Executive Officer (CEO) of reinsurance broker Guy Carpenter, Dean Klisura, has described the company’s analytics platform as one of the most significant things it does for its clients as it looks to bring value beyond the reinsurance transaction.
Speaking recently during Marsh McLennan’s (MMC) Q2 2025 earnings call, Klisura, alongside MMC President and CEO John Doyle, and other leaders from across the Group, discussed the impacts of advanced technology and the implementation of AI on the business and the wider industry.
Doyle expressed excitement about the possibilities, noting that MMC is starting to see more clearly into what some of those possibilities are.
“I’ve talked in the past about moving more quickly, creating efficiency, creating, better insights. I think our technology team has done an outstanding job providing us the tools to learn and to experiment. Our tech team and our colleagues and our people function have put together broad based training and support for our colleagues,” said Doyle.
“I’m encouraged by our cultural response to these tools. We have a learning culture and at a professional services firm that’s really important. And I think this is indicative of that. They’re embracing the tools. And so, we’re starting to see some early signs and some breakthroughs,” he added.
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Following Doyle’s comments, business leaders at MMC offered some insights into the role of technology and AI on their respective entities, including Klisura.
“Guy Carpenter’s analytics platform might be the most important thing we do for clients, bringing value to our clients beyond the reinsurance transaction,” said Klisura. “And we really think our analytics platform is what differentiates us in our clients’ eyes, as they spend all their focus managing volatility in this environment.”
“Thinking about profitable growth and maximizing capital efficiency, I think the greatest application for AI, in our sector, will be managing the impact of climate change. Our clients want to know, and they want us to help them manage catastrophe risk moving forward. Looking at their portfolios, providing advice, helping them model future climate change impact, building proprietary models using AI. That will be the true differentiator for Guy Carpenter, as we try to support our clients,” he explained.
Pat Tomlinson, President of MMC’s Mercer, also provided some insights.
“The biggest area where it’s impacting is, first off, we think it’s going to create demand. Especially on some of our career product side, and I would think we would enhance it into the other areas from a product perspective. We’re introducing agentic AI interfaces into our product offerings that are going to allow clients to interact with the data and the products in an enhanced way. It’ll allow them to make it easier to get more value. We expect that that would increase demand,” explained Tomlinson.
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